Inactive user


We appear to be getting scam reservations and therefore wish to withdraw our property from Booking.com


how do we do this?

BrookAve 3 years ago




If you just want to know how to prevent these bookings then :


  • Open policies and Under Guest Requirements , enable Guest need verified phone number and provide address.
  • Consider adding NON Refundable Rate Plans too which work out cheaper than a Flexible Rate Plan
  • Under Prevent bookings that are likely to be cancelled : Enable Prepay
  • Under Finance : Enable Payments By Booking.com. This collects the rate from the guest at time of booking.


Its all about being clever about it and you will drastically reduce the number of no shows, and none prepaid.


How can I remove a property or end my partnership with Booking.com?


If you are closing your property temporarily:

If you want to only temporarily take your listing off of Booking.com, we recommend that you simply close your availability for the time you require by following the steps outlined in this article.



Things you must know and understand before removing a property definitively and terminating your contract:

  • Once the contract termination process is started, it cannot be stopped.

  • For you to be able to terminate your contract with Booking.com, it is necessary that you first honour any outstanding reservations, as well as pay any outstanding invoices.

  • In cases when you are not able to honour any outstanding reservations, you will be required to cover the costs of relocation for guests.



If you still want to remove your property from Booking.com you can follow these steps:

We’d be very sorry to lose you as a partner, but if you’d like to end your partnership with us, you can request contract termination by following these steps:


1) In the extranet, go to the ‘Inbox’ tab.

2) Select ‘Booking.com messages’.

3) Click on ‘Compose new message’.

4) Select the ‘Account’ topic.

5) Select the ‘Terminate contract’ subtopic, and complete the process by answering all questions.



Note: This contract termination process is designed to expedite your request, and is much faster than asking to have your property removed from Booking.com by our customer support department.



Once you perform these steps, within 14 days and/or after any pending reservations have been honoured and any outstanding invoices have been paid, your agreement with Booking.com BV will end. You will also receive an official “Termination Notification Letter” from Booking.com BV. 



If you want to remove your property from Booking.com and end your contract, but you do not see the above functionalities in your extranet, follow these guidelines:


1) Please contact customer support via the ‘Inbox’ tab, with ‘Account’ as the topic.


2) In this scenario, you will also have to close all of your rooms for future dates, so you won’t receive any new reservations. You can do so under your ‘Calendar’ or ‘Rates & Availability’ tab in the extranet.



Kind Regards