About our reply to a negative evaluation which is not approved yet

Dear Madam/Sir !

I gave  replay to a negative evauation for our property  signed by a tourist named *** . My answer it is  not aproved yet and ,this make my upset 

in this case our property will be damaged  and our tourists desinformed  by  this person. After  this negative evaluation 4 tourist canceled theirs bookings.

If we do not have the possibility to  give our   answer (reply) we'll think if is is oportun to continuue working with booking..com

Carmen Silvia Matei 

owner/general manager 

BrookAve 2 years ago



you need to be careful and clever how you word a reply to just a feedback comment, as it can be prevented from being posted if BdC do not like your reply.





Just contact Partner Support , by phone if urgent.


Never post action requests here, no one in BdC Partner Support team nor Finance Team have visibility here.


Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.


Message or Call BdC PartnerSupport 


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

    *** public main lines via Where you can reach us



    how to contact partner support via private assigned number in inbox