Automated emails not getting to customer - Bug in system
Had 2 x issues.
On check-in my last booking never got the automated email thanking them for booking?
The last 3 bookings I have the customer was sent check-in details but they never got it their end so had to track them down and SMS them.
I have called the partner line but they think it is a booking enquiry rather than partner issue. It's a flaw in the system but you can never get anyone to speak to.
Any ideas? or does anyone have IT support details?