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BEWARE: According to BdC not all Guests are GUESTS
In a debate with CS today I was advised that guests who book via Agoda (owned by BdC) are not guests - so any policies/rules you apply to guests do not apply.
That has to be the most absurd thing I have ever been told by CS in any business.
It depends, if you have received the reservation through BDC then BDC rules apply along with your policies.
If you receive the reservation from Agoda then policies etc. apply as listed there.
Agoda and BDC are both owned by the same company and Agoda automatically has access to BDC listings.
In my experience Agoda has gone hill massively over the last two years with some very sharp practices that remove any amount of trust or "partnership" there may have ever been.
We used to deal direct but now price them out of the market (everytime they decrease our price, without permission, by say 10% we increase it by 20%. I do note that guests are also becoming to dislike Agoda strongly.
Dear fluff thanks for sharing your experience with Agoda.
Wish you a Happy and Prosperous New Year...