Booking holding my funds

I have a bed and breakfast and i have tried getting in contact with booking.com for months to get money that they are not paying out from guests who payed online. 

Guests payed online.

We are unable to charge with virtual credit card since we only have izettle.

We have provided our bank details and a summary of the bookings in question. 

I have on 3 occasion waited in line via phone for over 2 hours without success. 

II have sent countless emails. 


I am considering taking legal action.  

BrookAve 2 years ago





Friendly reminder : we cannot help with account nor invoice/payout issues here, you must message Partner Support to open a case and then if urgent follow up with a phone call. see contact options below.

Reminder partners should NOT use Customer Services methods on main website,, use Partner Support.



Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.


Message or Call BdC PartnerSupport 


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

    *** public main lines via Where you can reach us



    how to contact partner support via private assigned number in inbox