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Booking method of property verification - EXPIRED and AGAINST ANY PARTNERSHIP !!!

So...Short story:

Booking wants to check the property location....until here is OK!...but...the procedure only shows that Booking is not a partner...not a real and true partner, as the policy is made only for them, not for us:

1. First is written that you need to wait for the letter....OK...but the letter arrives in 45 days, Booking close you after 10...so...FAILURE NUMBER 1 from Booking.

2. Second is written that you can also upload a video in case the letter was not received....OK....Uploading a video is easy, checking it by Booking seems to be not so easy, as they require 10 WORKING DAYS for a guy from a department to watch your video !!! In this time...You guessed correctly: You are CLOSED !

3. Also, when you get closed because Booking is totally incapable to check the property location by the method BOOKING designed, your payments are BLOCKED by Booking....BUT THEY TAKE FULL COMMISSIONS....

So...where is Booking here as a PARTNER in BUSINESS??????

My advice is simple:

As Booking is unable to provide enough people for checking VIDEO PROPERTY, at the moment I upload a video as a proof, GET ME BACK OPEN, as I do not have any fault in not having enough manpower to check the videos in time !!!!    


Profile picture for user d.nohutlu d
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Didem - Commun… 1 year ago

 

Hi @George Andreescu,

 

Once again, I'm very sorry from our side that this process is taking so long.

 

I've made a note of your feedback to share it with our location verification product team. The team has been aware of these partner pain points since a while now and trying to improve. 

 

Wishing you a lovely week ahead!

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Ειρήνη Κισκίνη 1 year ago

I wonder if you will also solve the same problem to us...after 3 months that our property is closed.

kis-kis apartments.

 

This moment i talk with your partner in booking phone number and the answer is please, be patient.after 3 months....You are not serious...I am really sorry.

 

Profile picture for user d.nohutlu d
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Didem - Commun… 1 year ago

 

Hi Ειρήνη Κισκίνη,

 

I'm very sorry your property has been closed since 3 months and this is the response you've received.

 

I'm sharing your feedback with our relevant teams and I really hope that this will be solved as fast as possible.

 

If there's anything else I can do for you here, please let me know. 

 

Have a lovely day ahead and kind greetings!

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George Andreescu 1 year ago

Thank you but solution is at Booking...

1. If video is uploaded AND WE CASH BY BOOKING, open LOCATION... You will check video later.

Or...

2. Provide us the information correctly from the start: Do not wait for letter, just upload video as fast as you can!!

Is that simple, no need for you guys to make a brainstorming for this.

Thanks

Your partner. 

Profile picture for user d.nohutlu d
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Didem - Commun… 1 year ago

 

Hi @George Andreescu ,

 

Thank you so much for these ideas. I've shared them with our team. 

 

I truly hope that the location verification process will be come smoother and smoother for our partners. 

 

Have a great day ahead!

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Kai Neumann 1 year ago

The whole process is intransparent. We have to proof this after the apartment is running for months. We asked for a WHY - no reasonable answer to that. We asked for data protection? No answer to that. We sent the video - it allegedly showed the wrong rooms. Whatever the criteria behind that should be - you need to communicate them. AND it is unacceptable that you withheld the payments from our guests.

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George Andreescu 1 year ago

The criteria is to prevent fraud and to ensure the experience for guests at the level declared. 

Nothing wrong in this, I would say is very good to have it. 

But the process is built around all interests of Booking and zero interest in partners. 

This is why I have raised this problem to them and also give them a solving, as we can understand and appreciate that OUR PARTNER, BOOKING, is keeping fraudulent partners away, still, there is a need to filter this without interfering in our business too.

Hope to see changes in this policy, I am now Open as the process ended after 2 weeks, but I have to resume what COSTED ME and Me Only this:

1. 2 weeks of loss, including here 2 weekends, meaning over 2500 euro.

2. Blocked transfers with cashed amounts through Booking and now delayed incomes with 1 month, as they do not have a policy to unlock the payments from August that were locked (not because of me).

So... Let's hope we will see improvements and changes in good at Booking soon. 

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Kai Neumann 1 year ago

I, too, think it is important to check if the apartment exists. But we had to proof that with utility bills, tax registrations etc. already at the beginning of the year and now we have rented for months via booking.com with some great reviews from guests around the world. We asked to postpone the video shooting for a couple of weeks since we have currently guests in our apartment (booked via booking.com) but they insisted without further explanation and than they blocked it and locked the payments from our guests. My advice was to use standardized processes but also to allow their employees a certain degree of freedom to adopt to the situation of the customer - in our case to wait for a couple of weeks since there is absolutely no sign or plausibility of fraud in our case. For locking of payments they have to provide the terms and conditions to allow for this - which is highly unlikely that they can. But I gave hints to the legal situation before and they removed my comments :-(. It is quite easy to adopt their processes so there wouldn't be so many complaints here and in other forums regarding this topic.

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Maurizio G. 1 year ago

I completely agree, block payments of already met reservations is illegal, verification should be done same moment that a property is first displayed on the booking.com website.

And, it is ok not to appear if there is no verification, but the block of payments is unacceptable.

So at the moment I have had guests for free thanks to unprofessional intermediary Booking.com.

I am still waiting for them to unblock my payment it has been two weeks now. So the famous 10 days is a lie.Totally unprofessional.