Booking NO SHOW

Dear partner.

We have some problem with 2 booking in our property.

Guest name : *** ***

Booking ID : ***

Check in date   : 06-12-20

Check out date : 12-12-20

** They booked 2 Standard Double Rooms

and they did not check in so,if we select (NO SHOW ) so, Booking.Com will charge commission or not ?


Kind regards,

Team work hotel.

BrookAve 2 years ago


Welcome to the Partner Only  Forum, addressing only us not BdC support team.

Posting an action request  will not result in any action at all, here.


Hi Reaksmey Rith

  • Yes firstly you must mark it as No Show on Day 2.
  • Now if they prepaid BdC at checkout on your behalf, no further action, and you get charged commission on it.
  • If they were to pay on arrival, then there is no commission and you should message BdC support to mark this.




Please phone BdC Support directly for this type of enquiry. Guide below or :


1) In the extranet, go to the ‘Inbox’ tab.

2) Select ‘Booking.com messages’.

3) Click on ‘See Contact Options’

Topic : Account

Subtopic : Other, then phone number is revealed on right





Kind Regards,

Be Safe, Be Well


Dedicated Partner Contact Options - Visual Guide


Reminder your profile here is missing your listing link, please add it.

How & Why Add your Listing to your Partner Community Profile