booking shortened just before cancellation
Imaging the following:
booking (February 2020) of 2 rooms for 5 nights for arrival December 2020
amendment 1 (September 2020): change to December 2021 = done free of charge
amendment 2: (April 2021): change from 5 nights to 2 nights = done free of charge
amendment 3: (same day as above - April 2021) cancel booking
Guest asked for cancellation free of charge.
establishment charges 25 % cancellation fee
Cancellation fee gets calculated from 2 nights stay
P.S. establishment agreed to the "reduced" cancellation fee.
What are your thoughts on this scenario?