1
booking shortened just before cancellation
Imaging the following:
booking (February 2020) of 2 rooms for 5 nights for arrival December 2020
amendment 1 (September 2020): change to December 2021 = done free of charge
amendment 2: (April 2021): change from 5 nights to 2 nights = done free of charge
amendment 3: (same day as above - April 2021) cancel booking
Guest asked for cancellation free of charge.
establishment charges 25 % cancellation fee
Cancellation fee gets calculated from 2 nights stay
P.S. establishment agreed to the "reduced" cancellation fee.
What are your thoughts on this scenario?
hmmm....
you cant charge for shortened stay , that would be immoral. and just wrong. so it will always be free.
but at same time guest cannot last minute shorten it and check out early and then expect a partial refund, they are not entitled to a refund.
If they have prepaid and you enforce the 25%, then give bank sepa IBAN details and get paid.
If no prepayment, then forget it, they will just ignore and you never get 25%, as there is no way to enforce it.
You can then blacklist them.