By chance I found out that Booking.com had discounted my property without my knowledge, under the guise of 'Boosting Your property Performance'.  Three years ago we had a situation where 'Mr&Mrs Smith' were using our B&B as a knocking shop because we had very low rates.  Booking.com yesterday took my rates to those days. I have spent four years getting my product in the 9.8 area, and Booking.com could of destroyed all that work. There is no partnership; they want commission from us, that's what this is about. 

BrookAve 2 years ago


BdC dont change or set rates promos etc, only you can.


  • Open extranet on PC browser, not pulse.
  • then goto promos, and check mobile rate promo and turn it off.
  • then go to the opportunities- genius menu
  • now either Quit Genius program or limit the program to the dearest roomtpye you have.
  • turn off dynamic pricing if it is enabled or reduce the %.
  • Do you also have visibility booster enabled?



contact partner support, see 3 methods below.


Friendly reminder : we cannot help with account nor invoice/payout issues here, you must message Partner Support to open a case and then if urgent follow up with a phone call. see contact options below.


Reminder partners should NOT use Customer Services methods on main website,, use Partner Support.



Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.


Message or Call BdC PartnerSupport 


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

    *** public main lines via Where you can reach us



    how to contact partner support via private assigned number in inbox