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1
christel chazalon

Cancel a reservation

Hello,

A client just book my house which is already booked via another website but I never managed to synchronise the calendar between booking and the other one so I didn't have the time to close the dates here !!! This is the 1st time I rent my house so I am new in the business!!

Now I have 2 bookings for the same date which is obviously not possible. I spoke to the client and he said he doesn't want to cancel the reservation, he wants to see with booking.com if they can find a solution for him...

I don't know what I can do !!! 

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11
BrookAve 1 year ago

 

 

  1. get a channel manager to prevent this
  2. e.g. hosthub
  3. contact the guest to change dates or cancel

 

 no one here but us leprechauns , contact partner support.

 

  • Remember this Partner Hub is not a direct line to any support team.
  • So never post action requests here, nothing will come of it.
  • Always message or phone Partner Support directly instead. Method #4 Public Phone List 

 

Click on my name for more guides

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