Cancel reservation

Reservation ***. I need to cancel this reservation because we do not rent to local people and he has a Big Spring address on the reservation. 

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M Adamopoulou 3 years ago


Since this is only a Partner Community you have to resend your message request through your Extranet inbox directly to BDC.

In the meantime you have to request politely your guest to cancel reservation....

Wish you well.

BrookAve 3 years ago


To elaborate:

Open Reservation Details 

Send Guest message explaining you have to cancel due to restrictions in place, without going into details nor examples. Keep it polite and clinical.

And finish with they will receive confirmation by email and must take action on the link in the email sent by the system when it arrives.


Now on right pane click Request Cancellation and choose option 2.