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Cancelled Booking ***
Hello
We had a cancelled booking (***), from a guest, 6 days before his arrival.
However, we have a cancellation polity, that for cancellations made 14 days before check in, we charge 30% of the total value, and after the 14 days, we charge the total amount.
For some reason, the cancellation report we had from you says that we do not have any value to receive, wich is not as agreed and settled by us.
Waiting for your reply, so that we can solve the situation.
Thank you
Rafaela
Contact BdC support , see below.
Kind Regards
PS : please take the time to complete your profile and add the property listing link
How & Why Add your Listing to your Partner Community Profile
Contact BdC- Location of Partner Only Phone number and Message methods
Hello
We had a cancelled booking (***), from a guest, 6 days before his arrival.
However, we have a cancellation polity, that for cancellations made 14 days before check in, we charge 30% of the total value, and after the 14 days, we charge the total amount.
For some reason, the cancellation report we had from you says that we do not have any value to receive, wich is not as agreed and settled by us.
Waiting for your reply, so that we can solve the situation.
Thank you
Rafaela
Contact BdC support , see below.
Kind Regards
PS : please take the time to complete your profile and add the property listing link
How & Why Add your Listing to your Partner Community Profile
Contact BdC- Location of Partner Only Phone number and Message methods