Cancelled bookings

Can someone explain why as members of Booking.Com, why we do not receive the explanations given by guests to Booking.Com          when they choose to cancel their booking? 




BrookAve 2 years ago


As far as I know its never been a thing, but BdC advisor should ring you if the request is blocked by restirctions.


If not blocked by such, then it mean your policies are setup so that they can .




If needed, Simply report to BdC Partner Support , see below 3 methods.


Message or Call BdC PartnerSupport ***


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

    *** public main lines via Where you can reach us



    how to contact partner support via private assigned number in inbox

Maggie Lamont 2 years ago

Thanks for your reply BrookAve,  

Will give it a try 

Regards Maggie