Cancelling a booking
Hello. I have tried to phone Booking .com but no success so need help
I have a booking which i am very concerned about. I have messaged them on the site and texted the phone number provoded and no response in 5 days. I also tried to phone the number to realise its not a proper number
I eventually told them i was cancelling booking as i couldnt not engage with them and to ensure all covid regulationa are in order.
Where my house is, we are not allowed to have guests for tourism reasons. . Only essential travel. E.g. work, illness or aocial distancing
Today i finally got a message saying they are visiting the area with wife to look around as he plans to work in the area in the future. So this is not permitted as not essential. I am also concerned about the lack of contact and no contact phone number
I have informed him i have cancelled his booking and will authorise a full refund. But so far no response to that at all. And I cant seem to get any contact with booking .com.
The reservation is for friday 2nd April
Looking for advise. I am genuingly concerned about this guest