Clients that want free upgrade
Guests came and even prior to seeing the apartment were unhappy and wanted to get a free upgrade, otherwise suggested that will put a bad review. What should I do, as I have already moved their booking to a better apartment that it much more expensive then what price that they pay. They broke the balkany door and now want to be moved to a different apartment. I don’t want to rating and don’t know what to do now. Looks like they have experience of doing things like this prior.
Let them know you can also report them, play it up a bit ( lie! ) that you can trash their standing on BDC as well.
For me, I would not have given in to blackmail in the first place. Have what you booked, pay for an upgrade or clear off! Of course worded rather better!
You should put your policy on Booking and also printed: Check the pictures and area before booking it!
Also I have put The right to cancel... If does not correspond to guest criteria, instantly cancel the reservation and I give free full refund...
Is more expensive to keep such people in, than to get them out.