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commission

I had clients booked at the Hilton SFO Financial District.  They stayed 9 nights and I cannot figure out how to get my commission from Booking.com.  I have been going in circles, for 2 hours and all I get is "how to list my property!"  This whole thing is very frustrating and I will try very hard not to use Booking.com again.  But in the meantime, how do I get this commission???  If anyone has the magic word to make the request, please let me know.  They obviously are not going to send it without my request since this was a month ago.  What happened to the good old days where hotels paid commission right after your clients checked out?  I hate to give up, but I am totally frustrated!!!!!

Susie @ Country Cruise and Travel/cntrytvl1@bellsouth.net