Is it right that booking.com can take your money by mistake,but instead of refunding you they give you a credit note?.I has a cancelled booking on my non refundable property,which I lost the case with NO help from booking .com. . Showed all proof of losing the case,but they still went ahead and took the commission. 


BrookAve 3 years ago


Hi Ciaran 


That does sounds weird, but I suspect theres more to this, than both of us know.


Once a stay is marked or reported as cancelled or  no show, if it was prepaid, then you are being paid and therefore a commission applies.



PS its a machine, automated




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