This coversation is regarding commission on cancelled booking.Why should we have to pay invoice commision for non paid booking that are cancelled by customer before 1 day of checkin.We have rejected from our side that we cannot accept cancellation 1 day before.but they hadent paid us anything,so why we have pay to booking .com

BrookAve 2 years ago


you just need to report the reference numbers as no show/cancelled and then it can be reconcilied




Never post action requests here, no one in BdC Partner Support team nor Finance Team have visibility here.


Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.


Message or Call BdC PartnerSupport 


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

    *** public main lines via Where you can reach us



    how to contact partner support via private assigned number in inbox