Contract Terminated on Suspicion

I had been partners with booking.com for last three years, I am running a hotel and my staff is taking care of it. Last month I was informed by a member of our staff that our contract has been terminated on a suspicion that we have either modified bookings or advised a client to book directly with us. I made my own investigations and could not find anything suspicious, I even asked booking.com to provide us with an evidence of any of such incidents so that I may take some strict action against the one who was involved in any such practice. Nothing has been provided to me by booking.com and my property is still offline. I want to bring into your information that we are amongst top hotels in our area, guests coming to us are satisfied most of the times, as evident from their reviews. I being an owner of a property there request that the termination on our property should be repealed and any evidence should be provided so that I may take some action against a wrongdoer and this kind of practice does not happen in future. So far I do not have any evidence to take any action.

Thanking you in anticipation. 


Kamran Ilyas Raja 

Owner La Orilla Hotel and Restaurant 


BrookAve 2 years ago


Never post action requests here, no one in BdC Partner Support team nor Finance Team have visibility here.


Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.


Message or Call BdC PartnerSupport 


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

    *** public main lines via Where you can reach us



    how to contact partner support via private assigned number in inbox