j
1
Julie Utting
seeking advice

Customers finding they cant pay on mobile

I have escalated this complaint to IT, but still have no resolution. 

I must be missing out on bookings as 80% of people try to book and pay with their mobiles. 

The issue is at payment stage it kicks them off. I have tried it myself and only applies to mobile bookings, I am registered for mobile rates too. 

 

Any advice please. 

 

Thanks

Profile picture for user barry.reilly.winnov.net b
11
BrookAve 1 year ago

 

Hi Julie,

 

Who are you referring to and how did you do it - "IT" ?

 

this sounds very strange and not common at all, but i suspect there more info you need to share.

 

phone support as per below.

 

 

REMINDER : NEVER POST ANY ACTION REQUEST , ESPECICALLY CANCELLATION REQUESTS HERE, NOTHING WILL HAPPEN., EVER!

 

Simply report to BdC Partner Support , see below 3 methods.

 

Message or Call BdC PartnerSupport ***

 

  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’. 
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

  8.  

    *** public main lines via Where you can reach us

     

     

    how to contact partner support via private assigned number in inbox

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