Delisting Threat

I have had two emails today asking me to complete a "know your partner form" and if I dont do this my property will be delisted. It states that "We value you as a partner and we don’t want your account to be suspended, so we’re extending the deadline to complete the form(s). Your new deadline is 16-10-2019. If you don’t complete the form(s) before then, your account will be temporarily suspended and your property/properties won’t be open for bookings on  Booking.com. "

Is this real or a scam? Att the information  required  is already held by booking.com from when I first signed up. Delisting seems harsh and will cause loss of income for booking.com and for me.


Alexandra Coles 3 years ago

I have the same issue, same deadline, the first email didnt have the link to click then the second did. upon clicking the link it said that all of the information was verified.

Not sure what to make of this

Margmunro 3 years ago

Yes, same lack if link in one of the messages. I haven't clicked the link as I am so unsure of the source of the email.

Profile picture for user info.greenharborpatong.com f
fluff 3 years ago

Yup! Here too.

Sent to the wrong email address as well i.e. my personal address instead of the properties. 

The email also stated "last chance", what happened to the first request?!

No links

No property codes

I also thought it looked suspicious but have asked via Extranet for confirmation and the links.... reply pending.



Half a dozen threads on this now, looks like another BDC big oops! 

Wonder if they'll keep us up to speed or go silent like the payments debacle a short while ago.



Margmunro 3 years ago

It is the threatening language that upsets me "delisting", "last chance" etc. Hardly the language of a harmonious partnership. 

Bleet Cottage B&B 3 years ago

I agree, totally unacceptable.  I assumed it was a scam email as there was nothing in my extranet inbox.  

Really poor. 

Ilaria - Commu…
3 years ago

Hi everyone,

that KYP form related email was mistakenly sent. You'll be able to find all the information here.