Double reservations


Today I received 2 double reservations. The room the guests booked had already been booked since Feb and Jan.
How is it possible that I received 2 new bookings for those dates?
Is there something wrong in your booking system? Or something else?
Now I have to cancel and disappoint 2 potential guests by telling them it's not possible to book the room. That's not good for my reputation!

Sincerely, Marit

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M Adamopoulou 3 years ago

Hi Maria, sorry to hear about your double bookings...this is a very frustrating situation...


Since this is only a Partner Community you have to resend your message request through your Extranet inbox directly to BDC...


Just have in mind that sync calendar is not in real time and double bookings can occur....


Wish you well ?

BrookAve 3 years ago


Hi Maria M-D,


As Maria A , said  depending on your configuration, and if you are trying to list on 2 or more OTA, this will always happen.


Can you confirm if you are using more than 1 OTA to list your property?

The solution is to not use the native sync feature and instead use a free or paid for 3rdparty channel manager service.


It is the golden calendar all others are ruled by.

e.g. syncbnb.com. neds24, nobeds, cloudbeds,