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English host help

I’m having a nightmare trying to explain issues when phoning booking.com as they can’t seem to understand me. 
 

there seems to be so many issues with their system! 
dors everyone experience these? Or is this bug just for my properties?!!! 
 

automated message templates were set up with self checkin instructions to go out to guests which seem to be very hit and miss as to whether they get sent?! 
 

gursts have requested modifications ago dates and they haven’t changed in my cal Edgar. 
 

I also list my properties with air bnb and have never had any issues but seem to be on the phone every other day to booking.com trying to resolve something!!! 
 

any help or advice would be so appreciated as I’m going insane and wondering whether it’s worth the effort of keeping my listings on here! As I write this I can’t see what I’m writing as they have a big pop up ‘manage cookie preference’ that’s blocking my view to be able to write this message- with no buttons to press to get rid of it so I can see?! Surely they have app developers and people to work on this being such a big Co?!!!
 

fors any ne also now how to download a report to see bookings to date showing breakdown of how much commission I’ve paid for each property or something similar?! 
 

If I could get some help as to a phone number that would put me through to an office that could understand me that would be so helpful? 


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Ailyn Fernande… 1 year ago

Hello @Georgia venn

I read there was a bug affecting some properties about the message scheduler. Please check out this post on how to report a bug and help us adding your property as example for follow up.

Regarding guest requests. keep in mind that the request needs to be done on the guest side either through our page or through customer service. Sometimes guests ask if they can change dates, you confirm but they never go through the change. Please encourage guests to contact Customer Service to reflect the change on their reservation. If you see the change does not appear to be confirmed on their side, you can contact Customer Service to advice the guest wanted to do a change so we contact the guest and confirm if they need the change.

Regarding the reservation´s report, you can certainly take a report. Go into the reservations tab, do the search you need either by Check in/out or Reservation date and on the right side, below the blue bar you will see a "Download" or "Print reservation list".

Hope this helps!

Ailyn

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Isle of Wight … 1 year ago

I’m having a nightmare trying to explain issues when phoning booking.com as they can’t seem to understand me.   

Yes, there are "language barriers" - although BDC support staff speak English, understanding of specific issues is not good.

there seems to be so many issues with their system!  dors everyone experience these? Or is this bug just for my properties?!!!   

Oh loads and loads of bugs and issues with BDC systems ..... spend some time in this community and you'll get to learn about them .....

automated message templates were set up with self checkin instructions to go out to guests which seem to be very hit and miss as to whether they get sent?!   

Yup .... same for us .... reported, reported, reported .... and BDC do nothing .....

One tip is that those messages can be flagged as spam. Make guests aware, everywhere you can in your property listings and various other places, that guests will receive an email and they must check spam/trash/junk folders

gursts have requested modifications ago dates and they haven’t changed in my cal Edgar.   

Normal. AirBnB allow hosts to initiate the change and then guests have to confirm it. BDC doesn't allow this. No idea why. We have to take manual payments for additional nights from BDC guests.

I also list my properties with air bnb and have never had any issues but seem to be on the phone every other day to booking.com trying to resolve something!!!   

AirBnB are very quick to resolve issues. It really does take years for BDC to resolve issues. And yes, years. Literally years. We were asking BDC to handle damage deposits for 3 years before they allowed it. It was 3 months before BDC resolved an issue with us being unable to add new properties. They still have that ridiculous "location verification" that they insist on at random. And thousands of hosts have reported calendar sync problems that cause double bookings. BDC deny it is a problem - they say their calendar sync is designed to allow double bookings.

any help or advice would be so appreciated as I’m going insane

Alcohol. Alcohol solves everything.

wondering whether it’s worth the effort of keeping my listings on here!

50% of our bookings (multiple properties) have come through BDC this year. Sadly, 90% of the issues that guests have had are due to BDC problems.

Surely they have app developers and people to work on this being such a big Co?!!!  

I think he's allowed to play on the computer if he's done his homework.

If I could get some help as to a phone number that would put me through to an office that could understand me that would be so helpful? 

I'm sure we'd all love that ..... but BDC have a serious lack of interest in supporting hosts/partners.