We have been sending messages to your finance department and are being ignored and being billed commissions for no shows that have been reported, we are also being charged commission on Government taxes. Commissions are charged on room rates and not Government taxes and service charge. Please email us with a telephone number so that we can speak with someone responsible or respond via email. We are being robbed as booking.com cuts us off if these payments are not made. This is absolutely disorganized inefficient service.