I am so frustrated at bdc customer service!! I had an issue regarding a non refundable reservation arriving tom, apparently there was a bug in the system and it wouldnt let me view the guests credit card details it said I didnt have permission so I phone bdc to find out what was going on, I got cut of 3 times! Then was told someone would call me back after looking into it and all I got was a half hearted ring once and cut of token of a call back then I got the mandatory email explaining nothing!!!! Dont tell people you are gonna call them back and only ring once then hang up , it took me an hour and forty minutes just to get a conclusion!!! Of which now I've got to wait till 3pm tom to cancel the reservation, outrageous amount of time to try and resolve an issue we pay through the nose for this service. Back to work with the usual bang thanks bdc.
Sorry to hear about your pain. You have posted this on the partner forum and not sent this to the booking.com help team.
Contact booking.com help team using Inbox icon on Extranet or give them a call see link for local phone numbers.
Hi, thanks for your reply, I posted it here as it is a partner forum, the last thing I need is to call them again and waste more time , I am aware of how to contact bdc but it's a waste of time