Frustration overload!!!

I am so frustrated at bdc customer service!! I had an issue regarding a non refundable reservation arriving tom, apparently there was a bug in the system and it wouldnt let me view the guests credit card details it said I didnt have permission so I phone bdc to find out what was going on, I got cut of 3 times! Then was told someone would call me back after looking into it and all I got was a half hearted ring once and cut of token of a call back then I got the mandatory email explaining nothing!!!! Dont tell people you are gonna call them back and only ring once then hang up , it took me an hour and forty minutes just to get a conclusion!!! Of which now I've got to wait till 3pm tom to cancel the reservation, outrageous amount of time to try and resolve an issue   we pay through the nose for this service. Back to work with the usual bang thanks bdc.