guest contact


I would like to start a conversation with one of my last year's guest: Mr. *** *** from Great Britain, reservation nr.: ***, IATA/TIDS code: ***, who stayed in our apartment Ina from 21st till 25th July 2020. He forgot some personal belongings here and I would like to send them to him.

Thanks very much for helping out, yours,


BrookAve 2 years ago


Hi Sergei,


At this point if he wanted them he would have reached out by now.


You can dump them , you are not obligated to chase this up, and BdC by policy dont allow communication after 7 days after checkout.


Also never post  guest data here


Friendly reminder : we cannot help with account nor invoice/payout issues here, you must message Partner Support to open a case and then if urgent follow up with a phone call. see contact options below.


Reminder partners should NOT use Customer Services methods on main website,, use Partner Support.



Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.


Message or Call BdC PartnerSupport 


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

    *** public main lines via Where you can reach us



    how to contact partner support via private assigned number in inbox