Guest insists on bringing dog then say I will not bring - carry on do not cancel reservation - but then texts me cancel the reservation
Possible guest insists on bringing her dog to the property. When the rules and policies says no pets allowed. And she has been replied via booking that she can not bring the dogs. Then no response. I have texted her via whatsapp that she cannot bring the dogs what she wants to do she says it is too late she will bring the dogs. Then calls me and says she won't bring the dogs it is ok. Requested a date change - which I have done.
Then sends another whatsapp message saying she wants the reservation to be cancelled. How can I report this guest for further annoyance or helping any host?