Guest misconduct

Hi, does anyone have advice about a guest who has caused damage and stolen from the property please 

BrookAve 2 years ago




Sorry to hear your next action is to open the reservation details page , and click Report Guest, fill it out, attachphotos if you can, tick block future reservations, tick BdC to follow up.






Message or Call BdC PartnerSupport ***


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

    *** public main lines via Where you can reach us



    how to contact partner support via private assigned number in inbox