Guest not replying to messages after booking
I have been receiving a last-minute booking for a night twice already. And the same thing happening, I messaged the guest but I don't get any replies. It had the status "Ok" not really sure what that means if he paid the property already or not. I wonder if other hosts are experiencing this as well. Care to give any advice?
Unfortunately some guest are selfish ***, and do this all the time worldwide.
status ok only means the calendar had a free room and its all auto confirmed.
all you can do it phone partner support to get it cancelled.
contact Partner Services
Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.
Message or Call BdC PartnerSupport
*** public main lines via Where you can reach us
The credit card details don't show the CVV of the guest so how can I charge the if it requires me to put the CVV.
ah ok that means the BdC system will not show the cVV until day 2 of the stay.
I also have another guest who booked without showing up and it was a last-minute booking from Jul 10-11. I'm trying to charge him as well but no CVV today I checked. This is frustrating really.
hi you need to message those details to partner support so they mark it correctly.
Alright thanks a lot!
we contact the guest directly - and then if we cannot get them - we phone booking.com and get the booking cancelled. i think these types are trolls and false - i had one last week....booking.com agreed to cancel when they could not get the guest either.