I have a question regarding the guest reviews. I´ve got two reviews with 6x a 10. But in result the end score ist just a 9. I don´t understand this because if I calculate the average of my other reviews I will receive always a correct sum in the end. But this scores are not correct far as I understand. So what to do?
Dear Partner, welcome to the Partner Community and thanks for posting.
New Review System has created disapointement to almost all partners...
Please have a look at the following thread and contribute your thoughts...
The more we contribute the more chance we have that BDC will take actions...
Wish you well.
as Maria mentioned, this has been an ongoing battle with BdC to either undo or fix the issue perceived.
Here is also topic from the Community Manager on same.
Just talked with booking.com. They don't care and say that it is not a problem with the new system because no one is complaining.
I see lots of people that don't like it and they just don't care.
It's all about that 15% they take.