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Guests refusing to verify their ID

Hi I received a booking yesterday and when I confirmed and messaged back explaining to expect that I would require ID verification before arrival I got a message back saying they have never been asked this on booking.com and don’t give out these details lightly. I messaged back to say I request from all guests as it’s a requirement of the Junta Andalucía that I send a record of all guests that stay at the property. Furthermore, it is my holiday home which I am financially responsible for so I like to know who is staying there. It does say in my policies that I will require ID. I haven’t heard anything back though and I’m worried that the guests will turn up at the property without sending me this info. When I did message back I did say if they wasn’t comfortable doing this I would understand if they want to cancel. I also offered doing a virtual checkin as I am based in  UK and my house is in Spain. I feel quite uncomfortable about the booking and the communication I received so would prefer if they did cancel to be honest. Generally the guests have been really polite and I’ve been helpful but I just have a feeling that this booking isn’t going to work out and wondered if anyone has any advice? Many thanks 


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Kamila Tkadlecova 4 months ago

Hi the same has just happened to me, they are arriving in three days so i contacted with information regarding checkin. They said they will arrive very late, i offered virtual checkin but they are uncomfortable sending photos of their ids. so I told them i will do the checkin personally and they are not happy about that either. I even sent them info about the spanish law in english. Still nit happy. Without id I will not let them in.

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sharon mcbride 4 months ago

Hi Kamila, I totally agree. It really isn’t worth the hassle. In my experience if there are are already problems before the guests have even arrived then it’s likely that there will be problems. If they are refusing to verify their ID then you have every right to refuse them to stay at your property. If they were to stay at a hotel then providing this info is the norm. Most guests are really nice and respectful. If they are already causing concern before they’ve arrived then you have every right to refuse them. Where guests don’t want to send a copy of ID then I’ve offered to do a FaceTime with them so they can show me and I can take the details required for La Junta de Andalucia and if they refuse to comply then you have every right to deny entry. It’s your property, your financial responsibility and moral responsibility on the neighbourhood that the guests who are staying are accountable if things go wrong. Luckily it only happens on a minority of occasions but better to do things as the Andalucian law requires then not and face the fine or worse. If you have a gut feeling, go with it. The rules are there to protect everyone. Hope you can manage to get it sorted.