Guests with a very high Cancellation %
Can Booking.com not introduce an 'instant' non-refundable booking policy/system for guests with exceptionally high cancellation %'s ? (eg. 50 - 70% cancellation rate). These are seriously SO frustrating to receive because the Host pre-empts not IF the guest is going to cancel, but when. It is inevitably a 70% certainty also and just a matter of time for these guests to unfailingly cancel yet again.
A functionality could be put in place in the Booking Procedure which gets triggered automatically for all reservations made by guests with these very high cancellation percentages - it can for instance automatically prompt the Booker that the host of the particular property has a policy in place that requires a Non-Refundable Reservation Payment when a reservation is made by a guest with a high-cancellation %. I would recommend any rate over 50%. They can then proceed or decline?
I really think that it is possible to implement such a policy and to word it in such a way that the guest cannot take offence. It could also likely encourage them to cancel less when they realise that their % increases each time they cancel another reservation and that they become more and more unattractive bookers to hosts.
Don't offer them a large discount to opt for a non-refundable option. You suggested such a rate plan recently and it doesn't make sense to cajole high rate cancellers to book with a host. It almost comes across as a reward and not an incentive for them (at an unnecessary loss of income for the host)
Too many times we have lost reservations to high-risk bookers, when our calendar remained blocked for a month or more, for steady guests who would have liked to stay (most often at the full price).
We had an enquiry 2 weeks ago from repeat guests who wanted to return to our property, but our calendar was blocked by a high cancel-rate guest who now cancelled - as predicted.