h
1

help with existing beds not showing for 2 children only 1

so i have king and double bed in my room details (so caters for 4) but only 2 adults as its a king/double bunker so the double is for kids, in policies i have put that existing beds caters for 2 children for free, but if search for 2 adults 2 children my property doesnt show, only if 1 child as it says that it has space for 1 child but then when click on the listing it says under extra beds up to 2 children!

 

so frustrating!! please help


Profile picture for the user l
8
Leandri Klopper 5 years ago

Hi Hayley,

Thanks for the post.

I've struggled a lot with extra beds and how they work (And how they are searchable.). It's a tough one and I only haven't figured it out yet.

Booking.com just keeps directing me to this Article in the Knowledge base: /en-gb/help/rates-availability/how-can-i-change-maximum-guest-occupancy-individual-rooms-or-units

It's not very detailed, so I'm hoping someone else will be able to shed some light on this for us.

Best of luck!

Profile picture for the user t
7
Thuild - Your … 5 years ago

Captain Zsolt is here to the rescue:

You just have to do the following setup:

And then make sure you have this set up:

Now test it and it should work just fine.

Best regards,

Zsolt - www.thuild.com

h
1
Hayleyp246 5 years ago

Hi There

thanks for the replies

i have it how you have above yet it still doesn't show for 2 children only 1

why is something so simple made difficult, as this could really affect my bookings!

such a nightmare

Profile picture for the user t
7
Thuild - Your … 5 years ago

Dear Hayley,

You need to talk to BDC about it if it doesn't work as it should.

Maybe there is something they need to activate on their end which isn't on the extranet.

Best regards,

Zsolt - www.thuild.com

Profile picture for the user l
8
Leandri Klopper 5 years ago

Hi Captain Zsolt,

Thanks for always rescuing, we should get you an officer's jacket and a badge!

Listen, do you maybe know how you can restrict Sofa beds (specifically those that you can find in the living room) to accommodate children only. (Eg. Age restriction of 12 years and younger).

All of my chalets have those and at this moment I have them excluded because the resort absolutely does not allow people aged above 12 to use the sofa beds.

People have tried helping me with this, perhaps I need a Zsoltian explanation.

Thanks in advance!

Profile picture for the user t
7
Thuild - Your … 5 years ago

Dear Leandri,

Add them only as extra beds. You can specify what type of extra bed it is.

First, make sure the Policy is set up correctly.

I think it was in Amenities that you can specify exactly the type of extra bed (foldable, roll-out, etc)

Best regards,

Zsolt - www.thuild.com