Hi, everybody, do you know how can i charge an additional cleaning fee for pets?

where i can set up an additional cleaning fee in case there are pets?

BrookAve 2 years ago


Since that is not a fixed fee for all guests you would have to handle it directly.


THe additional fees section of policies under Property Menu, is only for mandatory fixed fees for all guests.


So when a guest who see Pets Allowed, they cannot be charged via that method, its would have to be either :

  • factored into the rate value
  • direct prepaid to you
  • paid to you on arrival


Friendly reminder : we cannot help with account nor invoice/payout issues here, you must message Partner Support to open a case and then if urgent follow up with a phone call. see contact options below.



Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.


Message or Call BdC PartnerSupport 


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

    *** public main lines via Where you can reach us



    how to contact partner support via private assigned number in inbox