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how to avoid double bookings due to weird functionality in the Booking.com system

Hi,

I have 1 apartment on booking.com - been using the site for about 6 months - always had availability set to '1 room' - go a few bookings for early June but today another booking came in overlapping the booking that Booking.com already had made.... so weird - I double checked - I have always '1 room' to sell - so assumed that if 1 is 'sold' booking.com wont accept another booking!  BUT IT DID

I rang Brisbane support number and the chap told me some convoluted story - which I have great difficult getting my head around - he said; that 'yes its a bit strange' and somehow (as I understand) he explains once a booking is taken - the system somehow makes it available again - Well to me (as a software developer of almost 40 years experience - doing this in my retirement)  that is totally crook, it just should not happen - Anyway - as I said - his explanation was convoluted and I had difficulty trying to understand - his explanation just was not clear. 

My problem being now is - that I cant trust Booking.com systems to make sure this does not happen.  Is there any way or something I can do to ensure this does not happen in future?  Its too risky and if I cannot resolve this I will have to change over to Expedia (they are making a strong push to take over owners like us away from booking.com)

Any advice is great appreciated.

Regards

 

a few bookings 


Profile picture for the user m
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M Adamopoulou 4 years ago

Very sorry to hear about your double booking struggles.

Unfortunately cync is not in real time and double bookings can occur.

You have to do it manually...every time and if you have many rooms its a problem.

Having a Channel Manager is maybe the only solution...

Wish you luck.

b
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BrookAve 4 years ago

 

Hi

 

Expedia is not much better, fair warning,

They have their own set of issues and some overlap.

Question: are you using more than one OTA?

 

If you get a second could you please rename 'enquires' to something more sensible like the property listing name or your own name.

 

See below on how-to add your property link to your profile, it greatly helps on setup and config questions too.

 

 

 


 


Kind Regards

 

 

Consider linking your Property link into your partner profile as it helps other partners assist you, especially when starting out .

 

How To Guide :

https://partner.booking.com/en-gb/community/tips-tricks-more/how-why-ad…

 


How To Contact Booking.com:

 

If  urgent,  call the dedicated phone number* found in your extranet Inboxtab.

Under Booking.com Messages,
Click on Contact us to reveal the phone number.
 

For more general info you can contact one of our main lines for help.

 

Got a specific financial question?

Call the dedicated  phone number* found in the ‘Financial Overview’ section of the ‘Finance’ tab in your extranet.

Please note that our finance team is available during business hours, Monday to Friday only.