e
1
How to deal with a negative and inconsistent (false) review from a guest?
Hi. I m a host from Rio de Janeiro, Brazil. I just received a very negative review from a guest. But the problem is that this review is not consistent (false) and full of flaws in the facts presented. So, I called Booking assistant by phone to discuss this issue. The assistant recommend me to answer the comments and submitted a claim to remove this evaluation. I just received a messagem from Booking saying they will not remove the online review. Do you have any clues on how to proceed from this point? I can prove the review is inconsistent and false but I have no clue on how to get Booking to listen to me.
Hi
Simply all you can do is make a reply stating there is misinformation in their comments and then clarify their mistake politely with actual facts.
You might want to draft it first, preview before posting it
Thanks a lot for the tip.
Dear Edson,
Reviews are a problem for everyone when guests are not responsible...
Please have a look at this post to see what others are saying about reviews....
https://partner.booking.com/en-gb/community/partner-feedback/hosts-aski…
Wish you well.
Please also look at this post...it might help you to understand what other partners are facing with negative reviews.
https://partner.booking.com/en-gb/community/tips-tricks-more/ananymous-…
Best wishes.
Thanks Adamamopoulou. I will take a look at this link.
Edson, massive pleasure.
Leave this negative review and move one...great guests will come very soon.
Wish you all the best .