How to deal with a negative and inconsistent (false) review from a guest?

Hi. I m a host from Rio de Janeiro, Brazil. I just received a very negative review from a guest. But the problem is that this review is not consistent (false) and full of flaws in the facts presented. So, I called Booking assistant by phone to discuss this issue. The assistant recommend me to answer the comments and submitted a claim to remove this evaluation. I just received a messagem from Booking saying they will not remove the online review. Do you have  any clues on how to proceed from this point? I can prove the review is inconsistent and false but I have no clue on how to get Booking to listen to me. 

BrookAve 3 years ago



Simply all you can do is make a reply stating there is misinformation in their comments and then clarify their mistake politely with actual facts.


You might want to draft it first, preview before posting it

Edson Marques 3 years ago

Thanks Adamamopoulou. I will take a look at this link.

Profile picture for user m.adamopoulou.hotmail.com m
M Adamopoulou 3 years ago

Edson, massive pleasure.

 Leave this negative review and move one...great guests will come very soon.

Wish you all the best .