How to deal with a negative and inconsistent (false) review from a guest?
Hi. I m a host from Rio de Janeiro, Brazil. I just received a very negative review from a guest. But the problem is that this review is not consistent (false) and full of flaws in the facts presented. So, I called Booking assistant by phone to discuss this issue. The assistant recommend me to answer the comments and submitted a claim to remove this evaluation. I just received a messagem from Booking saying they will not remove the online review. Do you have any clues on how to proceed from this point? I can prove the review is inconsistent and false but I have no clue on how to get Booking to listen to me.
Simply all you can do is make a reply stating there is misinformation in their comments and then clarify their mistake politely with actual facts.
You might want to draft it first, preview before posting it
Thanks a lot for the tip.
Reviews are a problem for everyone when guests are not responsible...
Please have a look at this post to see what others are saying about reviews....
Wish you well.
Please also look at this post...it might help you to understand what other partners are facing with negative reviews.
Thanks Adamamopoulou. I will take a look at this link.
Edson, massive pleasure.
Leave this negative review and move one...great guests will come very soon.
Wish you all the best .