Low Cleanliness Score

Hi Everyone, We all look and work hard to go the best thing for our guests. At the end of the day if we didn't our business would fail. Most of the time we get a decent review. Occasionally we get the guest from hell. they create havoc whilst on-site and then take great pleasure in leaving a nasty review. 

In fourteen years on being on Booking.Com we have received one Low Cleanliness Score, a score of 2.

Every day, and I mean every single day from that point we receive an email from Booking>com advising we have received a low cleanliness score. 

I have rang them to complain, enough is enough, and tried to explain why the guest did this. Result, Nothing. No action taken. 

I have sent internal emails. Nothing. Still the emails come. Low Cleanliness. 

Mentally its annoying. I want to smash the computer screen. It becomes like a daily torture. I'm not exaggerating. I would seriously like a quite 5 minutes with the programmer and manger that approved that sending of this message.

Can anyone advise how I can get it stopped. I can't or don't want to Block the sender, which is the usual genetic Booking.Con email, no@booking.com but it getting to that.

How many other Properties have had this happen to them.? I don't believe this could be the first time ever. 

Any comments would be appreciated.

Regards Malcolm C 


BrookAve 2 years ago



Plenty have had this, its part of the course unfortunately, and unless they leave feedback comments that bvreak the rules, BdC cannot touch it.


But its always been encouraged to try reach out to the Guest to change it.



Kind Regards






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malcolm craig 2 years ago

Hi Brooke, Sorry but its rubbish that Booking.com cannot touch it. What you should have said is They Wont Touch It. 

Sergei - Commu…
2 years ago

Hello malcolm craig! Thank you for flagging this. Unfortunately, it is a technical issue, and our product team is already fixing it. I'm sorry it caused this unpleasant experience.

Venson Famas 2 years ago

Hi Sergei,

Wish you a good day!

I wonder if there's any other venue to send my complaints about not receiving payments from Booking.com. I am suppose to received payment from hosting since the intended date after March 10, 2021 yet until now I have not receive the payment. After a number of exchange emails and according to the CCT team, there is a problem with the Swift code which I managed to provide them after knowing it. In spite of many follow ups, looks like I lost my hope to get paid.

Thanks for your help and advice.


Venson Famas

BrookAve 2 years ago

Hi Venson


Sergei is NOT part of the Partner Support team nor Finance Teams.
Also hijacking an unrelated topic with your own is frown upon. Best to open your own .

Reccommended next step is send message to BdC Partner Support team, who do not monitor these forums.