My listing is Closed/NOT Bookable - BUT guests are still able to book and pay Booking.com in full for bookings which is not cleared with us, the property?

We have closed and made our property Not Bookable until travel frees up and tourism returns to some sort of normal. However we are getting guest notifications saying they have booked and paid for stays (which the dates are blocked/closed/ "Not" bookable).

Does anyone know how to get hold of someone at booking.com to help guide me through what's going? I would hate for guests to show up expecting a room which doesn't exist and has never actually been confirmed!

Many thanks for any wisdoms on the matter...



BrookAve 2 years ago


Hi Matt,


see options below


contact partner support

or check your restrictions , may be too severe.



Friendly reminder : we cannot help with account nor invoice/payout issues here, you must message Partner Support to open a case and then if urgent follow up with a phone call. see contact options below.



Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.


Message or Call BdC PartnerSupport 


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

    *** public main lines via Where you can reach us



    how to contact partner support via private assigned number in inbox