Nancy - Treetops Cottage
just wanted to know if anyone else has received reviews with 10/10 on every part on the feedback form from B.com and then received a lower score on the overall rating. The comments from the guest were wonderful without any negative comment. How does this work????? How can we find out why the lower overall score was given as it does not give us the opportunity to correct the 1/10 if an overall score is 9 for example. ( Slightly frustrating).
I look forward to your advice and comments.
Hello Nancy Wratten! Thank you for posting in the Community! In the link below you will find the information you need on how the Guest review score is calculated: