no answer from guest
Reservation was made on 12th June for 20th July.
I did as follows:
- 4 messages via pulse app
- 2 direct e-mail provided by booking.com
- SMS via mobile number
- message to customer service (reply - we contacted the guest and asked to contact you)
- request to cancel reservation two days ago.
All of this is without result. Any advice for future would be very much appreciated. No- show is the only option but what about losing income.