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Non arrival from 20th of July, ***
Dear ladies and gentlemen,
I am right now checking the invoice from June, for the invoice, and I see that Mrs Janina Keen, booking Number **** did not stay at our hotel.
I kindly ask you to send us a confirmation of the cacellation.
Thank you in advance,
Jacqueline Bruhn-Roes,
reception, Hotel Senator, Bielefeld
If the booking was cancelled or you had marked as a No Show presumably you wouldn't have an invoice.
You have posted this on the partner forum so we cannot help with an invoice query. Contact booking.com help team using Inbox icon on Extranet or give them a call see link for local phone numbers.
https://partner.booking.com/en-us/help/where-you-can-reach-us