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Payouts

Why do dates of payout keep changing?? This way it’s impossible to plan my finances.


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Didem - Commun… 11 months ago

 

Hi Miha Kavaš,

 

Thank you for sharing your feedback! I'm sorry to hear the dates seem to have changed.  

 

In the 'when will I get paid' section of this article, you may find useful information. 

 

Would you like to take a look and let me know if I can assist you with other information?

 

In the meantime, wishing you a great day ahead!

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Miha Kavaš 11 months ago

Hi, the articles don’t help me find an answer to my question.

In the section “When will I get paid” often shows a certain date - like in recent case, the information was that the next payout will be today, 30th. of March 2023, I checked this information yesterday and also the day before yesterday. When I log in today and check this information again, it says the next payout will be on 6th. of April 2023, and NO payout was carried out today. This is happening all the time with these informations, it says a certain date and on that date the payout is not carried out just the payout date changes. This is very frustrating to say the least, as I am expecting certain amount on certain day, and that never happens. Why is this happening? The informations are always misleading.

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B.
Didem - Commun… 11 months ago

 

Hi Miha Kavaš,

 

I'd like to add this information:

 

If you want to report a problem by using your extranet, let us know via the ‘Inbox’ tab:

 

  1. Click on ‘Compose a new message’ and select the relevant subject from the drop-down menu, or ‘Property Details’.
  2. Click ‘Send message’ once you’ve detailed the problem you encountered. A member of our team will get back to you as soon as possible.