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Pets

I have followed the instructions on pets.Log in to the extranet

  • Go to the Property tab and click on Policies
  • Under Other Policies, you’ll find different sections where you can manage information such as your Internet connection and your rules regarding pets.
  • Click on Edit under Internet, parking and pets, to manage your Internet connection settings – including costs, connection type and service location
  • Click on Edit under Internet, parking and pets, to manage your house rules regarding pets – and additional fees and charges
  • Click on Save once you’re happy with your changes 


Problem is when i go to the link there is nothing on pets?where is Click on Edit under Internet, parking and pets, to manage your house rules regarding pets – and additional fees and charges. It's not there.


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John Haslam 1 month ago

same here - this is what someone from booking.com sent me to and there is nothing there to add a charge for pets. The customer service/support for issues like this is substandard and that's putting it gently. I called about this same issue and was told they would send me something but they never did (why they couldn't just walk me through it on the phone I do not know). So I contacted them a second time via the extranet and someone sent me a link to this page which, as you note, does not work either.

 

So there you have it. There is no way to charge for pets as far as I can see. 

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Fluff (new account) 1 month ago

Are your properties fully live and verified? If not this part of the settings may be inaccessible.

 

Once fully on-boarded ALL options will appear as per the link.

 

Therefore;

Property>Policies>scroll down to "Other policies", there you will find "Internet parking and pets" with the blue "Edit" button.

 

AFAIK there's no option for charging for pets, if that's correct you could add it as a note in your "Fine print" that X-amount will be due for a pet.

 

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Don Raffaele 1 month ago

 

There is no option anywhere to add pets, can you explain .AFAIK there's no option for charging for pets, if that's correct you could add it as a note in your "Fine print" that X-amount will be due for a pet.

Where do you add anything? where will I add the fine print.

Thanks Don