PIN Code for confirming location

Dear Sir, 

I had a problem receiving confirmation PIN to update can you call me so i can receive the PIN again.

Please do the neccessary action.


Carmen Lee 

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Community Admin 4 years ago

Hello Tengku Farizal Tengku Adnan! Thank you for your post! In order to complete the pin verification you need to choose one of the two methods provided, either by phone call or a message. In case you notice that you are not able to receive the pin in any of the ways, please do cal our partner assistance line and we will be able to assist you further. Best of luck!

Bruno Miorin 3 years ago

I have the same problem. I never received this Pin code and I can't call you without it. Csan you help?

Bright, cosy apartment in the old town

3 years ago

Hi Bruno Miorin! Thanks for posting in the Community, how long have you been waiting for the code? It may take weeks. 

Bruno Miorin 3 years ago

Hi Sergei,


been waiting many weeks. They told me it was sent twice but I've never found it. They also said I don't need it anymore as the listed property is live now. Confusing....

Sometimes when I call I am asked a 4 digit code, without it you can continue the call and speak to an agent. Later I was told The code if for guests not hosts. 


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Community Admin 3 years ago

Dear Bruno Miorin! Thanks for posting in the Community!


We've checked your property page and we can confirm that your property location has been already verified in mid January by receiving and correctly inserting a verification code. Your property is available on the website for reservations. 


You also do not need to provide us with the verification code when you are calling Customer Service. You will have to provide only your property ID number and property name. 


As per PIN verification, sometimes when you are logging in to your Extranet account from a new or unrecognized device, the system might request you to pass PIN verification. In this case the PIN will be sent to you by sms or call, by your choice. 


Best regards!

Jamila Talibzade 3 years ago


I have problem with pin verification as well.

I don't received neither call nor message. So, I can't verify the pin, consequently cannot add my bank account which leads to no activity.

Calling to the numbers listed doesn't help as my country is not in the list.
What should I do?

Thank you


Sholpan Yendybayeva 2 years ago

Hi! I'm also unable to receive PIN and calls. I need them to add my bank details. Please can you help me

Mark Reeves 1 year ago

Hi i m having the same problem to add bank account im a host any answers?

Arturo Villaseñor 1 month ago

I have to cancel 2 reservations and phone support asks me for the pin number in broken English. I cant find the damned pin number. I'm just going to give up on booking. Such mess.