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Ruth Evans

Poor support for Partners

I’m assuming this is visible to other accommodation providers. 
 

Id be interested to hear other people’s experiences with Booking.coms customer support. 

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BrookAve 1 year ago

 

Hi Ruth,

 

  • Something I've been aware of , for new partners this misconception that we are 'customers'. when in fact we are only partners and have a dedicated Partner Support team that is entirely different.

 

  • This misconception then leads to them using the Customer services contact methods on main website and when they use ,  are asked for booking number and PIN , they get no further..

 

  • The important thing to learn from that mistake is to never use that website for making contact as it will only be for the use of customers aka guests.
     
  • Parts have multiple methods available from the private messaging and reveal partner phone number, to a public worldwide list of phone numbers.



See them all outlined below.
 

 

 

 

 no one here but us leprechauns , contact partner support.

 

 

Click on my name for more guides

C1

 

 

Method #4 Public Phone List 

 

 

 

C2

 

 

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