problems with being doublebooked
Hi,
We have recently listed our property with you. However we have had many difficulties with it. We are also on Airbnb and have failed to sync the calendars. Even though we have blocked the unavailable dates on the booking.com, we subsequently received a booking for these dates. I have managed to contact the customer( who where very understanding, and they cancelled and told this happens to them often with booking.com!). We did also wish to set the reservations for a least two nights, which we where unable to do.
I need my property to be taken down off booking.com. At a later date maybe these issues can be resolved but I do not wish to have to deal with these double booking in the further.
Awaiting your reply
Ethel Connon
the stables, Youghal, Co. Cork,Ireland
it will never sync in real time. Get a channel manager to sort it out properly.
all these other issues are easily and quick to resolve once you ring partner support , see below.
start small get it all working first before you try to sync, in mean time manually block between the 2 OTAs, then invest in a Channel Manager like:
syncbnb
cloudbeds
nobeds
beds24
etc.
How & Why Add your Listing to your Partner Community Profile
Simply report to BdC Partner Support , see below 3 methods.
Message or Call BdC PartnerSupport ***
*** public main lines via Where you can reach us