Property location verfication

We are a new opening boutique luxury hotel. I have created our booking.com account weeks ago however even though all the information is correct I did not receive my unique code yet to verify our property. 

We are officially opening on the 1st of August. 

I kindly request urgent help with the issue.

My contact email is *** or ***

All the best



BrookAve 2 years ago




contact partner support, see 3 method  below - Ask for video alternative method.


Friendly reminder : we cannot help with account nor invoice/payout issues here, you must message Partner Support to open a case and then if urgent follow up with a phone call. see contact options below.


Reminder partners should NOT use Customer Services methods on main website,, use Partner Support.



Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.


Message or Call BdC PartnerSupport 


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

    *** public main lines via Where you can reach us



    how to contact partner support via private assigned number in inbox