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Property is in review more than 3 weeks

Hello,

I try to list my property on booking.com, It's been almost a month since I created the profile with all the info and photos, but since than, my property has this status: 

 “Your property listing is currently being reviewed. We'll send you an email when it's complete.”

I can't enter the extranet, nor the application, nor that I can change something about the propery.

Anyone with the same problem? How long does it usually take for a property to be listed? Any ideas what to do next?