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Rate for specific date

Good Day

We had an incident yesterday where guests booked 2 rooms for the night of the 19th of June, both the large twin rooms were requested.

The rate for the standard twin room on this day was R200 and not R1200. 

We have no idea how this could have happened.  All the other room rates were 100% correct.

Please assist us to find out where, how and when this could have happened, so that we can sort out the problem.

Regards

Annelise Swart