Refund UK versus Netherlands

I have a property in UK and am refunded every booking in full.

However a booking my group made to visit Netherlands in April is NOT being refunded even though our flights have been so we cannot get to Netherlands.

Surely that's not right??Jane

BrookAve 3 years ago

According to section 1 & 2 on the advisory above on you certainly can.

If i read that right your flights have been cancelled by the airline right?


1. Conditions of Force Majeure/Forced Circumstances

The safety of our partners and guests is of utmost importance. As a result of the official travel advice received from Government organisations about the coronavirus disease (COVID-19), guests are unable to travel to or stay at accommodations located in areas that are severely affected.

In addition, international travel restrictions are placed on travellers who have recently been in areas severely affected by the coronavirus (in most cases, within the last 14 days). These restrictions can include bans on entry, mandatory quarantine on arrival, or the suspension of on-arrival visas.

As a result, to protect the health of our partners and guests in regard to coronavirus, we have declared Force Majeure/Forced Circumstances (FM).



In addition to the below-mentioned countries or regions, FM also covers individual cases where restrictions make it impossible, illegal or prevent guests from travelling to or staying at the accommodation (in accordance with the applicable General Delivery Terms).



We expect partners to refund any prepayment and waive any cancellation costs (fees, expenses and/or other amounts) in situations where the guests/travellers requested cancellations as a result of Force Majeure. Booking.com will waive the commission in these cases.

2. Reservations where Force Majeure (FM) conditions apply

Please note that FM policies apply only to cancellations made after the introduction of the relevant travel restrictions. 

FM conditions also apply in countries or regions other than those mentioned explicitly below, for instance in (but not limited to) situations where reservations are:

  • by travellers who have been to an area affected by coronavirus and are prevented from travelling as a result
  • by travellers who have been banned from entering the country they intended to travel to
  • by travellers who face suspension of on-arrival visas
  • made at properties who have closed their doors, either by their own choice or through regulatory requirement. Please note the property has the responsibility to inform impacted guests and ensure they are fully refunded for any cancelled stay