Refund UK versus Netherlands
I have a property in UK and am refunded every booking in full.
However a booking my group made to visit Netherlands in April is NOT being refunded even though our flights have been so we cannot get to Netherlands.
Surely that's not right??Jane
According to section 1 & 2 on the advisory above on you certainly can.
If i read that right your flights have been cancelled by the airline right?
1. Conditions of Force Majeure/Forced Circumstances
The safety of our partners and guests is of utmost importance. As a result of the official travel advice received from Government organisations about the coronavirus disease (COVID-19), guests are unable to travel to or stay at accommodations located in areas that are severely affected.
In addition, international travel restrictions are placed on travellers who have recently been in areas severely affected by the coronavirus (in most cases, within the last 14 days). These restrictions can include bans on entry, mandatory quarantine on arrival, or the suspension of on-arrival visas.
As a result, to protect the health of our partners and guests in regard to coronavirus, we have declared Force Majeure/Forced Circumstances (FM).
We expect partners to refund any prepayment and waive any cancellation costs (fees, expenses and/or other amounts) in situations where the guests/travellers requested cancellations as a result of Force Majeure. Booking.com will waive the commission in these cases.
2. Reservations where Force Majeure (FM) conditions apply
Please note that FM policies apply only to cancellations made after the introduction of the relevant travel restrictions.
FM conditions also apply in countries or regions other than those mentioned explicitly below, for instance in (but not limited to) situations where reservations are: